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Customer Service

Noncredit Certificate



Program Details

This certificate equips students with the essential skills needed to provide effective customer service in a business environment. Topics include working with internal and external customers, meeting customer expectations, and ensuring satisfaction. Students will also develop skills in communication, team building, decision making, problem solving, and conflict resolution. Additional areas of focus include time and stress management, effective communication with diverse personalities, maintaining a positive attitude, understanding values and ethics, and managing organizational change. Students must complete all 210 hours to earn the certificate. (RG 9503)

Additional Requirements
No

  • Non-Credit to Credit Program

    This program alows you to transfer to a credit program (for example, an Associate’s Degree) after successful completion.

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Customer Service Pathways

Pathways listed below are for the catalog year 2026-2027. Maps for previous years are available on each pathway page. What is a catalog year?

Featured Careers

Find your calling. Explore high-earning careers with entry-level data from the U.S. Bureau of Labor Statistics.

  • Advertising Sales Agents

    Bachelor's degree, High school diploma/GED

    • Job growth: Declining
    • Low salary: 33,480
    • High salary: 133,540
    • Average salary: 61460
    Declining Job Growth $ 61,460 Average Salary $33,480 $133,540

  • First-Line Supervisors of Non-Retail Sales Workers

    Bachelor's degree, Some college

    • Job growth: Declining
    • Low salary: 48,880
    • High salary: 162,120
    • Average salary: 84130
    Declining Job Growth $ 84,130 Average Salary $48,880 $162,120

  • First-Line Supervisors of Retail Sales Workers

    High school diploma/GED, Associate's degree

    • Job growth: Rising
    • Low salary: 31,120
    • High salary: 76,560
    • Average salary: 47320
    Rising Job Growth $ 47,320 Average Salary $31,120 $76,560

All Careers in Customer Service (7)

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsBachelor's degree, Some collegeStable100,070
Solar Sales Representatives and AssessorsAssociate's degree, Bachelor's degreeStable100,070
First-Line Supervisors of Non-Retail Sales WorkersBachelor's degree, Some collegeDeclining84,130
Advertising Sales AgentsBachelor's degree, High school diploma/GEDDeclining61,460
Travel AgentsAssociate's degree, High school diploma/GEDStable48,450
First-Line Supervisors of Retail Sales WorkersHigh school diploma/GED, Associate's degreeRising47,320
Parts SalespersonsHigh school diploma/GED, Some collegeDeclining37,440

Learning Outcomes

Learning outcomes help you work towards your educational goals.

  1. Demonstrate better customer service in industry.
  2. Apply effective communication with both internal and external customers.